Legal
Refund Policy
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This policy explains when and how we refund fees for paid Vantage Insights subscriptions. It is a customer-friendly extension of our Terms of Service. Swiss law does not require us to offer the voluntary rules below, but we do so as a matter of policy. During the current free launch window no subscriptions are sold; this policy applies to any paid subscription, whenever purchased.
1. 14-day money-back on first annual plans
If you start a yearly paid subscription for the first time and decide within 14 days from the day of payment that the Service is not for you, we will refund the full annual subscription fee you paid. There is no question to answer and no form to fill in beyond a short email saying you want to withdraw.
To use the 14-day right, email hello@vantage-energies.com before the 14-day window closes. Include the email address on your Vantage Insights account so we can match the request to the right subscription. We will confirm the refund and the cancellation by return email within two business days, and Stripe will return the amount to the original payment method (usually 5–10 business days, depending on your card issuer).
The 14-day voluntary right applies once per customer and only to the first annual subscription. It does not apply to renewals, to a re-subscription after a previous cancellation, or to monthly plans.
EU/EEA and UK consumers: in addition to the voluntary refund above, you may have a statutory 14-day right of withdrawal for distance contracts under your local law. Where that right applies and has not validly ended (for example because you asked us to begin providing the Service immediately and acknowledged the effect on your withdrawal right at checkout), we honour it for both monthly and annual plans. Your mandatory local consumer rights always take precedence over this policy where they are more favourable to you.
2. Monthly subscriptions
Monthly subscribers can cancel at any time from the account page. You keep access to your paid features until the end of the current paid month, and you are not billed again. We do not pro-rate refunds for the unused portion of a monthly period.
3. Cancellation vs refund
Cancellation and refund are two different things:
- Cancellation stops future billing. Your subscription stays active until the end of the current paid period; you keep access to your paid features until then.
- Refund returns money already paid. Outside the 14-day window described above, refunds are limited to the cases in Section 4.
4. Other refunds
We will also refund a subscription fee in the following cases:
- Duplicate or wrong charge: if you are charged twice for the same period, or charged after a confirmed cancellation, we refund the duplicated or erroneous amount in full.
- Where the law requires it: any refund right granted by mandatory local consumer-protection law in your country of residence.
5. What we cannot refund
Outside Sections 1 and 4, we do not refund subscription fees for periods that have already begun, even if you used the Service only partially. We do not refund third-party processing fees that Stripe may charge for international cards or currency conversion. We do not give cash refunds. Refunds are issued to the original payment method.
6. How to request a refund
Email hello@vantage-energies.com from the email address on your Vantage Insights account, with “Refund request” in the subject line. Tell us briefly what happened. We answer within two business days. If we agree the refund applies, we issue it through Stripe; if we don’t, we explain why and what we can offer instead.
7. Disputes
If you disagree with our refund decision, please reply to the email and ask for a manual review. We will look at the case again and answer within five business days. Beyond that, the dispute-resolution and jurisdiction rules in Section 12 of our Terms of Service apply.